Refund Policy · Last updated: March 2026
This Refund Policy applies to all digital content products purchased through this website (durianhodl.com), including but not limited to PDF e-books.
Under the "reasonable exception" provision of Article 19 of Taiwan's Consumer Protection Act, e-books are classified as digital content products. Once a download has been initiated or reading has commenced, the statutory cooling-off period does not apply. Since the provision of digital content is considered complete upon PDF download, refund requests cannot be accepted due to the inherent nature of digital goods.
The following circumstances may qualify for a refund or resolution:
If a system error results in duplicate charges, please provide a screenshot of your transaction records. We will refund the overcharged amount within 7 business days.
If the downloaded PDF file cannot be opened or the content is severely damaged, please contact customer support within 48 hours of purchase. Upon verification, we will either provide a new download link or issue a full refund.
For any refund-related inquiries, please email us at durianlobster@gmail.com. We will respond as promptly as possible. The final interpretation of this policy rests with "Durian Stocks" (Durian Stocks).